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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
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Author:
Guidara, Will
Published:
Penguin Publishing Group 2022
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Description

The must-read New York Times bestseller that's redefining hospitality and inspiring readers in every industry. 
- Featured in FX's The Bear and Showtime's Billions
- JP Morgan NextList Pick

Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
 
How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.
 
Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

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Subjects

Subjects
Business
Nonfiction

More Details

Format:
Adobe EPUB eBook, Kindle Book, OverDrive Read
Street Date:
10/25/2022
Language:
English
ISBN:
9780593418581
ASIN:
B0B13W5GPT

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Citations

APA Citation (style guide)

Will Guidara. (2022). Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect. Penguin Publishing Group.

Chicago / Turabian - Author Date Citation (style guide)

Will Guidara. 2022. Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect. Penguin Publishing Group.

Chicago / Turabian - Humanities Citation (style guide)

Will Guidara, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect. Penguin Publishing Group, 2022.

MLA Citation (style guide)

Will Guidara. Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect. Penguin Publishing Group, 2022.

Note! Citation formats are based on standards as of July 2022. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.

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There are 17 holds on this title.

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Date Added:
Nov 03, 2023 11:22:56
Date Updated:
Nov 03, 2023 11:22:56
Last Metadata Check:
Sep 02, 2024 20:38:39
Last Metadata Change:
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Last Availability Check:
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Last Availability Change:
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The must-read New York Times bestseller that's redefining hospitality and inspiring readers in every industry. 
- Featured in FX's The Bear and Showtime's Billions
- JP Morgan NextList Pick

Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
 
How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.
 
Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.
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- Featured in FX's The Bear and Showtime's Billions
- JP Morgan NextList Pick

Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
 
How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at...
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