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Author
Language
English
Formats
Description
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book...
Author
Publisher
Nolo
Pub. Date
[2024]
Language
English
Description
"This book provides everything business owners, managers, and HR professionals need to create or update a legal and plain-English employee handbook. It provides the latest legal information, practical suggestions, and best practices on: wages and hours; remote work; at-will employment; discrimination and harassment; complaints and investigations; health and safety; drugs and alcohol, including medical/legal marijuana; workplace privacy; and email...
Publisher
CNN Newsource Sales
Pub. Date
2016.
Language
English
Description
IN FOCUS: ETHIOPIAN AVIATION ACADEMY. Established in 1956, the Ethiopian Aviation Academy is the largest of its kind in Africa, with a recent $80 million expansion to its facilities. Students come from all over Africa to receive training in everything from piloting to maintenance. Zain Asher visits the academy to see the latest upgrades and to get some hands-on training in the cockpit. FACE TIME: MIGUEL SANTOS, VICE PRESIDENT, BOEING INTERNATIONAL...
11) Preparation for and opportunities in the skilled trades in the greater Sacramento Metropolitan Area
Author
Publisher
The Council
Pub. Date
1962
Language
English
Author
Series
Publisher
John Wiley and Sons, Inc
Pub. Date
[2023]
Language
English
Description
"Inspire people to perform at their best in any workplace environment. Coaching & Mentoring For Dummies is the playbook to help supervisors change their role from doer/manager to coach/mentor. Leadership and coaching expert Leo MacLeod, shares the secrets of motivating employees to find purpose in their work and grow as independent problem solvers--without micromanaging them. Written for today's changing workplace, the book provides guidance on leading...
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