Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
(Book)
Reveals the secrets of Disney University, the training program for Disney employees that focuses on company values and leadership lessons, making Disney employees some of the most loyal and customer-centered workers in the industry.
Notes
Lipp, D. (2013). Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees. New York, McGraw-Hill Education.
Chicago / Turabian - Author Date Citation (style guide)Lipp, Doug. 2013. Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees. New York, McGraw-Hill Education.
Chicago / Turabian - Humanities Citation (style guide)Lipp, Doug, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees. New York, McGraw-Hill Education, 2013.
MLA Citation (style guide)Lipp, Doug. Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees. New York, McGraw-Hill Education, 2013.
Record Information
| Last Sierra Extract Time | Apr 15, 2024 03:36:41 PM |
|---|---|
| Last File Modification Time | Apr 15, 2024 03:37:19 PM |
| Last Grouped Work Modification Time | Apr 24, 2024 02:13:21 AM |
MARC Record
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| 100 | 1 | |a Lipp, Doug,|e author. | |
| 245 | 1 | 0 | |a Disney U :|b How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees /|c Doug Lipp. |
| 246 | 3 | |a Disney University | |
| 264 | 1 | |a New York :|b McGraw-Hill Education,|c [2013] | |
| 300 | |a xviii, 222 pages ;|c 24 cm | ||
| 336 | |a text|2 rdacontent | ||
| 337 | |a unmediated|2 rdamedia | ||
| 338 | |a volume|2 rdacarrier | ||
| 504 | |a Includes bibliographical references (pages 201-213) and index. | ||
| 505 | 0 | |a Note from the author -- Prologue -- Pulling back the curtain : the orientation -- Lesson #1: setting the stage for success -- Lesson #2: capture hearts and minds -- Lesson #3: it takes art and science -- Lesson #4: gather facts and feelings -- Lesson #5: be willing to change or be willing to perish -- Lesson #6: simplify the complex -- Lesson #7: the honeymoon will end -- Lesson #8: keep plussing the show -- Lesson #9: beyond orientation -- Lesson #10: the language of success -- Lesson #11: giving back -- Lesson#12: communicate globally -- Lesson #13: work hard, play hard. | |
| 520 | |a Reveals the secrets of Disney University, the training program for Disney employees that focuses on company values and leadership lessons, making Disney employees some of the most loyal and customer-centered workers in the industry. | ||
| 610 | 2 | 0 | |a Disney University. |
| 610 | 2 | 0 | |a Walt Disney Company. |
| 650 | 0 | |a Customer relations|x Management. | |
| 650 | 0 | |a Employee motivation. | |
| 650 | 0 | |a Employees|x Training of. | |
| 650 | 0 | |a Success in business. | |
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