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Comebacks at Work: Using Conversation to Master Confrontation
(Adobe EPUB eBook, Kindle Book, OverDrive Read)

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Published:
HarperCollins e-books 2011
Status:
Available from OverDrive
Description

A stimulating, thought-provoking book that lets you know how to break free of negative behavior, take control of office politics, and prevent difficult, repetitive, and avoidable situations. Reardon—a frequent HuffingtonPost contributor and professor at the Marshall School of Business—arms readers with the tools they need to take control of conversations in the workplace. Comebacks at Work combines the best qualities of Deborah Tannen's Talking from 9 to 5, Kerry Patterson's Crucial Conversations, and Douglas Stone's Difficult Conversations, a perfect workplace guide to getting what you deserve.

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Format:
Adobe EPUB eBook, Kindle Book, OverDrive Read
Street Date:
01/18/2011
Language:
English
ISBN:
9780062083685
ASIN:
B004G5Z7B2
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Citations
APA Citation (style guide)

Kathleen Kelley Reardon. (2011). Comebacks at Work: Using Conversation to Master Confrontation. HarperCollins e-books.

Chicago / Turabian - Author Date Citation (style guide)

Kathleen Kelley Reardon. 2011. Comebacks At Work: Using Conversation to Master Confrontation. HarperCollins e-books.

Chicago / Turabian - Humanities Citation (style guide)

Kathleen Kelley Reardon, Comebacks At Work: Using Conversation to Master Confrontation. HarperCollins e-books, 2011.

MLA Citation (style guide)

Kathleen Kelley Reardon. Comebacks At Work: Using Conversation to Master Confrontation. HarperCollins e-books, 2011. Web.

Note! Citation formats are based on standards as of July 2010. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.
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Grouped Work ID:
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Needs Update?:
No
Date Added:
Jun 12, 2018 16:42:36
Date Updated:
Dec 08, 2020 06:09:55
Last Metadata Check:
Nov 28, 2021 08:00:23
Last Metadata Change:
Nov 28, 2021 08:00:23
Last Availability Check:
Nov 28, 2021 08:00:26
Last Availability Change:
Sep 19, 2021 12:19:48
Last Grouped Work Modification Time:
Dec 03, 2021 12:49:42

OverDrive Product Record

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        Kathleen Kelley Reardon, Ph.D, is a professor of management at the Marshall School of Business at the University of Southern California; a consultant and speaker at such major corporations as Pfizer, Siemens, Epson, IBM, News Corporation, and Toyota; and one of HuffingtonPost.com's signature and top bloggers, whose writing is frequently picked up and featured on Yahoo. She has appeared on Good Morning America with Charlie Gibson and Nancy Snyderman, NBC Nightly News, The Today Show, and Bloomberg. She is the author of nine books, including The Secret Handshake, It's All Politics, and The Skilled Negotiator. Dr. Reardon is also a distinguished fellow of First Star, which advocates for the rights and education of children at risk. She lives in Rhode Island.

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        Christopher T. Noblet is a freelance writer and editor with a background in speech writing and public affairs. He has an M.A. from the University of Connecticut and an international M.B.A. from the University of Southern California. He writes for Audiophile Voice magazine and also lives in Rhode Island.

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title
Comebacks at Work
fullDescription

A stimulating, thought-provoking book that lets you know how to break free of negative behavior, take control of office politics, and prevent difficult, repetitive, and avoidable situations. Reardon—a frequent HuffingtonPost contributor and professor at the Marshall School of Business—arms readers with the tools they need to take control of conversations in the workplace. Comebacks at Work combines the best qualities of Deborah Tannen's Talking from 9 to 5, Kerry Patterson's Crucial Conversations, and Douglas Stone's Difficult Conversations, a perfect workplace guide to getting what you deserve.

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        August 2, 2010
        A handbook for anyone who’s ever walked away from a work confrontation, fuming—only to think of the perfect rejoinder an hour later. Reardon (The Secret Handshake) breaks down the “art of the comeback,” emphasizing preparation, keeping your cool, and handling conflicts with a carefully thought-out strategy, pointing out that each of us is at least 75% responsible for how people respond to us. She helps readers change their mindsets, getting past the mental models learned early in life that we later use for dealing with emotional or threatening issues at work. Through a thorough briefing of the different kinds of bullies we might face at work—the puppeteer, the complainer, etc.—and strategies for telling when it’s best to walk away and when it’s time to engage, she guides readers to self-discovery and skills, from honing their gut instincts to mastering facial expressions and gestures needed to overcome “comeback brain freeze.” A lively, encouraging book, bound to banish l’esprit d’escalier forever.

popularity
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