Kristen Hadeed. (2017). Permission to Screw Up: How I Learned to Lead by Doing (Almost) Everything Wrong. Unabridged Books on Tape.

Kristen Hadeed. 2017. Permission to Screw Up: How I Learned to Lead By Doing (Almost) Everything Wrong. Books on Tape.

Kristen Hadeed, Permission to Screw Up: How I Learned to Lead By Doing (Almost) Everything Wrong. Books on Tape, 2017.

Kristen Hadeed. Permission to Screw Up: How I Learned to Lead By Doing (Almost) Everything Wrong. Unabridged Books on Tape, 2017.

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Permission to Screw Up

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The inspiring, unlikely, laugh-out-loud story of how one woman learned to lead–and how she ultimately succeeded, not despite her many mistakes, but because of them.
This is the story of how Kristen Hadeed built Student Maid, a cleaning company where people are happy, loyal, productive, and empowered, even while they’re mopping floors and scrubbing toilets. It’s the story of how she went from being an almost comically inept leader to a sought-after CEO who teaches others how to lead.
 
Hadeed unintentionally launched Student Maid while attending college ten years ago. Since then, Student Maid has employed hundreds of students and is widely recognized for its industry-leading retention rate and its culture of trust and accountability. But Kristen and her company were no overnight sensa­tion. In fact, they were almost nothing at all.
Along the way, Kristen got it wrong almost as often as she got it right. Giving out hugs instead of feed­back, fixing errors instead of enforcing accountability, and hosting parties instead of cultivating meaning­ful relationships were just a few of her many mistakes. But Kristen’s willingness to admit and learn from those mistakes helped her give her people the chance to learn from their own screwups too.
Permission to Screw Up dismisses the idea that leaders and orga­nizations should try to be perfect. It encourages people of all ages to go for it and learn to lead by acting, rather than waiting or thinking. Through a brutally honest and often hilarious account of her own strug­gles, Kristen encourages us to embrace our failures and proves that we’ll be better leaders when we do.
 

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     August 21, 2017
     In this frank and well-told business memoir, Hadeed tells the story of how her craving for “a nice pair of jeans” led her to found the cleaning service Student Maid in Gainesville, Fla., in 2007, when she was still a college student. At first, everything seemed to be going smoothly, until, suddenly, 45 out of the 60 Student Maid employees walked out in the middle of a cleaning session, dissatisfied with their working conditions. After winning them back with her honest and unassuming manner, Hadeed successfully fulfilled her first big contract. However, this initial test was just the first of many challenges Hadeed would face. For the past 10 years, she’s confronted as many difficulties as a business owner could imagine: being threatened with a lawsuit for infringing a similarly named company’s trademark, paying employees 100 times their salary due to an intern’s accounting error, confronting an employee who lied about her working hours, and having to accept the sudden resignation of a trusted and longtime employee. Although not well suited to businesspeople seeking step-by-step guidelines, the book’s emphasis on narrative will suit readers interested in learning by example. It urges young leaders to keep going and not be afraid of making mistakes, because “behind every leader is a perfectly imperfect story.”

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The inspiring, unlikely, laugh-out-loud story of how one woman learned to lead–and how she ultimately succeeded, not despite her many mistakes, but because of them.
This is the story of how Kristen Hadeed built Student Maid, a cleaning company where people are happy, loyal, productive, and empowered, even while they’re mopping floors and scrubbing toilets. It’s the story of how she went from being an almost comically inept leader to a sought-after CEO who teaches others how to lead.
 
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Along the way, Kristen got it wrong almost as often as she got it right. Giving out hugs instead of...

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