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Retail's Seismic Shift: How to Shift Faster, Respond Better, and Win Customer Loyalty
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St. Martin's Publishing Group 2017
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Description

Compared to 25 years ago, today's retail experience is a world apart. Almost anything can be ordered, delivered and picked up rapidly, often customized to personal preferences at no extra cost. The smartphone has created a world of limitless consumer expectation and logistical possibility. So how much further can it go? What will the retail experience look like in ten, twenty, or even fifty years–and how should companies, big and small, be preparing?

Amazon may still loom large, say industry experts Robin Lewis and Michael Dart, but now they'll actually be profitable, as mobile shopping becomes the norm. More importantly, the primacy of access over ownership, and experience over material goods, will force retailers to transform their offerings. Demographic trends, like the glut of seniors and the declining marriage rate, and societal trends, like income polarization and continued urbanization, will have surprising effects on which brands and products take center stage. And the double-edged sword of technology will be fully apparent: no more cards or cash, but pervasive fear of fraud and surveillance from the dark Web and the rise of A.I..

In their previous book, The New Rules of Retail, Lewis and Dart predicted nearly every defining characteristic of today's marketplace–and the industry snapped it up in two editions. Now, in Retail's Seismic Shift, they do the same for the next era, where retailers will have to be ready for anything.

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Format:
Adobe EPUB eBook, Kindle Book, OverDrive Read
Street Date:
10/31/2017
Language:
English
ISBN:
9781250149725
ASIN:
B06Y5RD7B4
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Citations
APA Citation (style guide)

Michael Dart. (2017). Retail's Seismic Shift: How to Shift Faster, Respond Better, and Win Customer Loyalty. St. Martin's Publishing Group.

Chicago / Turabian - Author Date Citation (style guide)

Michael Dart. 2017. Retail's Seismic Shift: How to Shift Faster, Respond Better, and Win Customer Loyalty. St. Martin's Publishing Group.

Chicago / Turabian - Humanities Citation (style guide)

Michael Dart, Retail's Seismic Shift: How to Shift Faster, Respond Better, and Win Customer Loyalty. St. Martin's Publishing Group, 2017.

MLA Citation (style guide)

Michael Dart. Retail's Seismic Shift: How to Shift Faster, Respond Better, and Win Customer Loyalty. St. Martin's Publishing Group, 2017. Web.

Note! Citation formats are based on standards as of July 2010. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.
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Date Updated:
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        Michael Dart is a partner with A.T. Kearney in the Private Equity Practice and co-author of Retail's Seismic Shift and The New Rules of Retail. He is an accomplished consultant and advisor with a wealth of experience leading major strategic transformations and due diligence studies for many of the largest private-equity funds and global retailers. He also has extensive experience leading the development and implementation of business strategies and growth efforts. Michael is based in A.T. Kearney's San Francisco office. Michael has been recognized by Consulting magazine as one of its top 25 consultants. In additional to being frequently quoted in the press, he has spoken at major conferences and delivered keynote speeches at the Women's Wear Daily Apparel & Retail CEO Summit in New York and the Global Department Store Summit in Paris and Beijing.

        Before joining A.T. Kearney, Michael was a senior partner in the strategy and private equity practice at Kurt Salmon, where he led engagements for seven of the top 10 private equity funds and multiple retailers in the United States. He was also a partner with Bain & Company. Michael earned a bachelor's degree in history and economics from Oxford University and an MBA in finance and strategic planning from the Wharton School of Business.

        Michael is the coauthor of The New Rules of Retail and Retail's Seismic Shift with Robin Lewis.

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fullDescription

Compared to 25 years ago, today's retail experience is a world apart. Almost anything can be ordered, delivered and picked up rapidly, often customized to personal preferences at no extra cost. The smartphone has created a world of limitless consumer expectation and logistical possibility. So how much further can it go? What will the retail experience look like in ten, twenty, or even fifty years–and how should companies, big and small, be preparing?

Amazon may still loom large, say industry experts Robin Lewis and Michael Dart, but now they'll actually be profitable, as mobile shopping becomes the norm. More importantly, the primacy of access over ownership, and experience over material goods, will force retailers to transform their offerings. Demographic trends, like the glut of seniors and the declining marriage rate, and societal trends, like income polarization and continued urbanization, will have surprising effects on which brands and products take center stage. And the double-edged sword of technology will be fully apparent: no more cards or cash, but pervasive fear of fraud and surveillance from the dark Web and the rise of A.I..

In their previous book, The New Rules of Retail, Lewis and Dart predicted nearly every defining characteristic of today's marketplace–and the industry snapped it up in two editions. Now, in Retail's Seismic Shift, they do the same for the next era, where retailers will have to be ready for anything.

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      • source: Phil Wahba, senior writer, Fortune magazine
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        "As retailers grapple through one of the most fraught times in the industry's history, they would do well to heed the insights of retail luminaries Dart and Lewis."

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      • source: Jeff Gennette, CEO, Macy's
      • content: "The book's title: Retail's Seismic Shift says it all. And we are deep into it. Dart and Lewis nail the enormous challenges we must address to transform our businesses. They provide insights into today's tech-empowered young consumer, and how they are driving retailers to respond accordingly, both online and in the store. In fact, the whole retail eco-system needs to change. This book connects the dots."
      • premium: False
      • source: Mindy Grossman, CEO, Weight Watchers
      • content: "A real eye opener and page turner--a must read."
      • premium: False
      • source: Lauren Hirsch (M&A / Retail correspondent) Reuters
      • content: "A smart and insightful look at the so-called retail apocalypse. This book goes beyond the rise of e-commerce to truly understand the macro and sociological forces driving the changes and ultimately what these changes say about where we are as a society."
      • premium: False
      • source: Steve Sadove, former Chairman and of CEO Saks Inc., and chairman of National Retail Federation

      • content: "A terrific job of capturing the seismic changes taking place in the retail landscape. Dart and Lewis's insights provide a framework for understanding who will be the winners and losers in the new world of retail."
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Compared to 25 years ago, today's retail experience is a world apart. Almost anything can be ordered, delivered and picked up rapidly, often customized to personal preferences at no extra cost. The smartphone has created a world of limitless consumer expectation and logistical possibility. So how much further can it go? What will the retail experience look like in ten, twenty, or even fifty years–and how should companies, big and small, be preparing?

Amazon may still loom large, say industry experts Robin Lewis and Michael Dart, but now they'll actually be profitable, as mobile shopping becomes the norm. More importantly, the primacy of access over ownership, and experience over material goods, will force retailers to transform their offerings. Demographic trends, like the glut of seniors and the declining marriage rate, and societal trends, like income polarization and continued urbanization, will have surprising effects on which brands and products take center...

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