Chris Clearfield. (2018). Meltdown: Why Our Systems Fail and What We Can Do About It. Unabridged Books on Tape.

Chris Clearfield. 2018. Meltdown: Why Our Systems Fail and What We Can Do About It. Books on Tape.

Chris Clearfield, Meltdown: Why Our Systems Fail and What We Can Do About It. Books on Tape, 2018.

Chris Clearfield. Meltdown: Why Our Systems Fail and What We Can Do About It. Unabridged Books on Tape, 2018.

OverDrive Product Record

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   • bioText: CHRISTOPHER CLEARFIELD is a principal at System Logic, a research and consulting firm that helps organizations manage the risk of catastrophic failure. He has written about catastrophic failure, technology, and finance for The Guardian, Forbes, Nautilus, and other publications. He lives in Seattle.
     
     ADNRAS TILCSIK is an assistant professor of strategic management at the Rotman School of Management at the University of Toronto, where he developed and teaches the award-winning course Catastrophic Failure in Organizations. His research has been cited in testimonies to committees of the U.S. Congress and covered in The New York Times, The Economist, The New Yorker, The Washington Post, Forbes, and Freakonomics Radio, among other outlets. He lives in Toronto.
   • name: Chris Clearfield
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Winner of the 2019 National Business Book Award
A groundbreaking take on how complexity causes failure in all kinds of modern systems—from social media to air travel—this practical and entertaining book reveals how we can prevent meltdowns in business and life.
A crash on the Washington, D.C. metro system. An accidental overdose in a state-of-the-art hospital. An overcooked holiday meal. At first glance, these disasters seem to have little in common. But surprising new research shows that all these events—and the myriad failures that dominate headlines every day—share similar causes. By understanding what lies behind these failures, we can design better systems, make our teams more productive, and transform how we make decisions at work and at home.
     Weaving together cutting-edge social science with riveting stories that take us from the frontlines of the Volkswagen scandal to backstage at the Oscars, and from deep beneath the Gulf of Mexico to the top of Mount Everest, Chris Clearfield and András Tilcsik explain how the increasing complexity of our systems creates conditions ripe for failure and why our brains and teams can't keep up. They highlight the paradox of progress: Though modern systems have given us new capabilities, they've become vulnerable to surprising meltdowns—and even to corruption and misconduct.
     But Meltdown isn't just about failure; it's about solutions—whether you're managing a team or the chaos of your family's morning routine. It reveals why ugly designs make us safer, how a five-minute exercise can prevent billion-dollar catastrophes, why teams with fewer experts are better at managing risk, and why diversity is one of our best safeguards against failure. The result is an eye-opening, empowering, and entirely original book—one that will change the way you see our complex world and your own place in it.

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     January 15, 2018
     Clearfield, a former derivatives trader, and Tilcsik, a management academic, share cautionary tales of disaster resulting from small vulnerabilities in large systems. Their analysis is enlightening but they flounder in translating their insights into usable takeaways. Clearfield and Tilcsik’s approach centers on sociologist Charles Perrow’s 1984 theory that as a system’s complexity and “tight coupling” (a lack of slack between different parts) increase, the “danger zone” does as well. Clear, well-paced storytelling around diverse events, including a fatal D.C. Metro train accident, Three Mile Island, the collapse of Enron, Volkswagen’s emissions cheating, the Flint water crisis, the 2017 Oscars mix-up, and the commandeering of a Starbucks hashtag by the company’s critics, will keep readers interested, whether or not they are invested in the organizational lessons. The solutions offered, however, tend toward the less-than-revolutionary: keeping decision-making parameters clear, increasing workforce diversity, and building organizational cultures in which dissent is genuinely encouraged. Clearfield and Tilcsik’s most important warning is about the “normalization of deviance,” when people come to redefine commonly encountered risks as acceptable, as can occur when automated warnings constantly cry wolf in hospitals. This manual articulates the ubiquitous nature of system failure well, but its approaches to “reducing complexity and adding slack” are too vague to be practically implementable.

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Winner of the 2019 National Business Book Award
A groundbreaking take on how complexity causes failure in all kinds of modern systems—from social media to air travel—this practical and entertaining book reveals how we can prevent meltdowns in business and life.
A crash on the Washington, D.C. metro system. An accidental overdose in a state-of-the-art hospital. An overcooked holiday meal. At first glance, these disasters seem to have little in common. But surprising new research shows that all these events—and the myriad failures that dominate headlines every day—share similar causes. By understanding what lies behind these failures, we can design better systems, make our teams more productive, and transform how we make decisions at work and at home.
     Weaving together cutting-edge social science with riveting stories that take us from the frontlines of the Volkswagen scandal to backstage at the Oscars, and from deep...

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