Zero Fail: The Rise and Fall of the Secret Service
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“This book is a wake-up call, and a valuable study of a critically important agency.”—The New York Times
A WASHINGTON POST BEST BOOK OF THE YEAR
Carol Leonnig reported on the Secret Service for nearly a decade, bringing to light the secrets, scandals, and shortcomings that plague the agency today—from a toxic workplace culture to dangerously outdated equipment to the deep resentment within the ranks at key agency leaders, who put protecting the agency’s once-hallowed image before fixing its flaws.
The Secret Service was born in 1865, in the wake of the assassination of Abraham Lincoln, but its story begins in earnest in 1963, with the death of John F. Kennedy. Shocked into reform by its failure to protect the president on that fateful day in Dallas, this once-sleepy agency was radically transformed into an elite, highly trained unit that would redeem itself several times, most famously in 1981 by thwarting an assassination attempt against Ronald Reagan. But by Barack Obama’s presidency, the once-proud Secret Service was running on fumes and beset by mismanagement and mistakes in judgement: break-ins at the White House, an armed gunman firing into the windows of the residence while confused agents stood by, and a massive prostitution scandal among agents in Cartagena, to name just a few. With Donald Trump’s arrival, a series of promised reforms were cast aside, as a president disdainful of public service instead abused the Secret Service to rack up political and personal gains.
To explore these problems in the ranks, Leonnig interviewed dozens of current and former agents, government officials, and whistleblowers who put their jobs on the line to speak out about a hobbled agency that is in desperate need of reform.
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Carol Leonnig. (2021). Zero Fail: The Rise and Fall of the Secret Service. Random House Publishing Group.
Chicago / Turabian - Author Date Citation (style guide)Carol Leonnig. 2021. Zero Fail: The Rise and Fall of the Secret Service. Random House Publishing Group.
Chicago / Turabian - Humanities Citation (style guide)Carol Leonnig, Zero Fail: The Rise and Fall of the Secret Service. Random House Publishing Group, 2021.
MLA Citation (style guide)Carol Leonnig. Zero Fail: The Rise and Fall of the Secret Service. Random House Publishing Group, 2021.
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- NEW YORK TIMES BESTSELLER • The first definitive account of the rise and fall of the Secret Service, from the Kennedy assassination to the alarming lapses of the Obama and Trump years—from Pulitzer Prize–winning journalist Carol Leonnig
“This book is a wake-up call, and a valuable study of a critically important agency.”—The New York Times
A WASHINGTON POST BEST BOOK OF THE YEAR
Carol Leonnig reported on the Secret Service for nearly a decade, bringing to light the secrets, scandals, and shortcomings that plague the agency today—from a toxic workplace culture to dangerously outdated equipment to the deep resentment within the ranks at key agency leaders, who put protecting the agency’s once-hallowed image before fixing its flaws.
The Secret Service was born in 1865, in the wake of the assassination of Abraham Lincoln, but its story begins in earnest in 1963, with the death of John F. Kennedy. Shocked into reform by its failure to protect the president on that fateful day in Dallas, this once-sleepy agency was radically transformed into an elite, highly trained unit that would redeem itself several times, most famously in 1981 by thwarting an assassination attempt against Ronald Reagan. But by Barack Obama’s presidency, the once-proud Secret Service was running on fumes and beset by mismanagement and mistakes in judgement: break-ins at the White House, an armed gunman firing into the windows of the residence while confused agents stood by, and a massive prostitution scandal among agents in Cartagena, to name just a few. With Donald Trump’s arrival, a series of promised reforms were cast aside, as a president disdainful of public service instead abused the Secret Service to rack up political and personal gains.
To explore these problems in the ranks, Leonnig interviewed dozens of current and former agents, government officials, and whistleblowers who put their jobs on the line to speak out about a hobbled agency that is in desperate need of reform. - reviews
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Pulitzer Prize-winning Washington Post reporter Leonnig paints a damning portrait of a federal agency in crisis. The Secret Service was born after the failure of a bodyguard to protect Abraham Lincoln from an assassin's bullet. The agency's mission should be simple, but it has become mired in morale problems, malfeasance, and poor leadership. It has regularly "been ranked as the most hated place to work in the federal government," a fiefdom of clashing bosses who demand personal loyalty, in exchange for which they're willing to look the other way on certain matters. In a seamy example, while on duty in Cartagena, agents solicited prostitutes, some of whom were revealed to have cartel connections. The agency is necessary, as Leonnig easily demonstrates by citing statistics surrounding threats to Barack Obama, which earned him protection a full year ahead of his formal eligibility as a candidate. Yet, as the author writes, the Secret Service is shot through with unacknowledged racism--e.g., a noose hanging in a room used by a Black instructor was attributed to "one bad apple, not to the existence of a larger problem." Moreover, it is thoroughly politicized; MAGA hats were regularly seen on agents' desks during the Trump years, and some cheered on the Jan. 6 insurrectionaries. Leonnig charges that, against regulations, one agent became involved with Tiffany Trump. Meanwhile, the president himself "sometimes acted as if he were the head of personnel decisions at the Service," trying to have the leader of his wife's protective detail removed because he "was bothered by the chunky heels she wore on the job." In a supreme irony, he complained of overweight agents as well. While the presidential detail has since been purged, and the agency is not paying exorbitant rent to enrich the occupant of the White House, "the Service remains spread dangerously thin" and, it seems, scarcely able to perform its mission. A solid case for restructuring a neglected and neglectful agency whose job is too important to admit laxity.
COPYRIGHT(2021) Kirkus Reviews, ALL RIGHTS RESERVED. (Online Review)
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“This book is a wake-up call, and a valuable study of a critically important agency.”—The New York Times
A WASHINGTON POST BEST BOOK OF THE YEAR
Carol Leonnig reported on the Secret Service for nearly a decade, bringing to light the secrets, scandals, and shortcomings that plague the agency today—from a toxic workplace culture to dangerously outdated equipment to the deep resentment within the ranks at key agency leaders, who put protecting the agency’s once-hallowed image before fixing its flaws.
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