Who Can You Trust?: How Technology Brought Us Together and Why It Might Drive Us Apart
(Adobe EPUB eBook, Kindle Book, OverDrive Read)
In this revolutionary book, world-renowned trust expert Rachel Botsman reveals that we are at the tipping point of one of the biggest social transformations in human history — with fundamental consequences for everyone. A new world order is emerging: we might have lost faith in institutions and leaders, but millions of people rent their homes to total strangers, exchange digital currencies, or find themselves trusting a bot. This is the age of "distributed trust," a paradigm shift driven by innovative technologies that are rewriting the rules of an all-too-human relationship.
If we are to benefit from this radical shift, we must understand the mechanics of how trust is built, managed, lost, and repaired in the digital age. In the first book to explain this new world, Botsman provides a detailed map of this uncharted landscape — and explores what's next for humanity.
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Rachel Botsman. (2017). Who Can You Trust?: How Technology Brought Us Together and Why It Might Drive Us Apart. PublicAffairs.
Chicago / Turabian - Author Date Citation (style guide)Rachel Botsman. 2017. Who Can You Trust?: How Technology Brought Us Together and Why It Might Drive Us Apart. PublicAffairs.
Chicago / Turabian - Humanities Citation (style guide)Rachel Botsman, Who Can You Trust?: How Technology Brought Us Together and Why It Might Drive Us Apart. PublicAffairs, 2017.
MLA Citation (style guide)Rachel Botsman. Who Can You Trust?: How Technology Brought Us Together and Why It Might Drive Us Apart. PublicAffairs, 2017.
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- bioText: Rachel Botsman is a world-renowned expert on an explosive new era of trust and technology and what this means for life, work and how we do business. An award-winning author, speaker and lecturer at Oxford University's Saïd Business School. She writes and comments regularly for The New York Times, Harvard Business Review, The Wall Street Journal, The Guardian, and more. She's also a contributing editor at Wired. Her latest book, Who Can You Trust? How Technology Brought Us Together - and Why It Could Drive Us Apart (UK: Penguin; USA: Public Affairs) was published in September 2017. It was named one of the best books of 2017 by Wired, book of the month by the Financial Times, a bestseller on 800 CEO Read and a finalist for The Business Book Awards 2018. Rachel is also the co-author of, What's Mine is Yours: How Collaborative Consumption is Changing the Way We Live (HarperCollins, 2010), which predicted the rise of platforms such as Airbnb, TaskRabbit and Uber, long before they became popular and was named one of TIME's "Ten Ideas That'll Change the World" and the book was shortlisted for the 800 CEO Read Business Book of the Year in 2010.
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- If you can't trust those in charge, who can you trust? From government to business, banks to media, trust in institutions is at an all-time low. But this isn't the age of distrust — far from it.
In this revolutionary book, world-renowned trust expert Rachel Botsman reveals that we are at the tipping point of one of the biggest social transformations in human history — with fundamental consequences for everyone. A new world order is emerging: we might have lost faith in institutions and leaders, but millions of people rent their homes to total strangers, exchange digital currencies, or find themselves trusting a bot. This is the age of "distributed trust," a paradigm shift driven by innovative technologies that are rewriting the rules of an all-too-human relationship.
If we are to benefit from this radical shift, we must understand the mechanics of how trust is built, managed, lost, and repaired in the digital age. In the first book to explain this new world, Botsman provides a detailed map of this uncharted landscape — and explores what's next for humanity. - reviews
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November 1, 2017
Botsman (What's Mine Is Yours) expands upon her series of TED talks by examining technology's influence on trust. Included in this volume are several research studies and firsthand accounts that help illustrate how technology has evolved and whether it is considered trustworthy, with Airbnb and Uber as two examples of how photos and ratings systems influence consumer decision-making. These rating systems extend beyond housing, travel, and transportation; for example, they can help users decide on a babysitter solely based on others' online reviews. Botsman also explains what can happen when trust is misplaced, like when a well-rated Uber driver in Kalamazoo, MI, went on a killing spree or how a man wrecked his supposed self-driving car by watching a movie instead of watching the road. The writing is not overly technical, despite the talk of robots, the stock market, and various online platforms. VERDICT This is a book that every adult reader should pick up to gain some perspective on how reliant we have become on technology, and how we could afford to approach it with a little more skepticism.--Natalie Browning, LongwoodUniv. Lib., Farmville, VA
Copyright 2017 Library Journal, LLC Used with permission.
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Starred review from October 1, 2017
How technology is changing our attitudes toward trust.At a time when trust in institutions--Congress, the church, the media, etc.--is in great jeopardy, another form of trust is quickly becoming the glue that keeps society together. It is called distributed trust, and it involves "people trusting other people through technology," writes business consultant Botsman (co-author: What's Mine Is Yours: The Rise of Collaborative Consumption, 2010). Later in the book, she continues, "the rise of multi-billion-dollar companies such as Airbnb and Uber, whose success depends on trust between strangers, is a clear illustration of how trust can now travel through networks and marketplaces." In an absorbing, story-filled narrative that will leave readers with a new understanding of the phenomenon that drives life in our digital age, the author makes clear that distributed trust--a "confident relationship with the unknown"--now powers such disparate enterprises as Kickstarter and other crowdfunding sites; social media platforms; peer-to-peer lending; online education courses; and Wikipedia and other information-sharing sites. In the case of self-driving cars, we now trust "our very lives to the unseen hand of technology." Examining trust and its various types (local, institutional, distributed), Botsman explains that we have been making "trust leaps" of one kind or another for centuries; a current example is entering credit card details into an internet site for the first time. She details the mechanisms that encourage the popularity of these transactions and the stories behind the success of such companies as Jack Ma's Alibaba, where 80 percent of all goods are bought and sold online in China, whose people demand proof of trustworthiness. Other sections cover trust and money, the risk of overtrusting robots, and the importance of reputation on the darknet. As the author notes, trust is "society's most precious and fragile asset," and we should all take a "trust pause" before deciding who to put faith in.A sharp, thoughtful, sometimes-surprising account of how we build trust with strangers now.COPYRIGHT(2017) Kirkus Reviews, ALL RIGHTS RESERVED.
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In this revolutionary book, world-renowned trust expert Rachel Botsman reveals that we are at the tipping point of one of the biggest social transformations in human history — with fundamental consequences for everyone. A new world order is emerging: we might have lost faith in institutions and leaders, but millions of people rent their homes to total strangers, exchange digital currencies, or find themselves trusting a bot. This is the age of "distributed trust," a paradigm shift driven by innovative technologies that are rewriting the rules of an all-too-human relationship.
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