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Retail's seismic shift: how to shift faster, respond better, and win customer loyalty

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Pub. Date:
2017.
Language:
English
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"For one hundred years, retail was designed for the car?buildings and malls to travel to. Now it is designed for the mobile smart device?for consumers to travel with. In a world with an overabundance of material goods, consumer values and the drivers of retail success are being radically redefined. The smartphone has created a world of limitless expectation and logistical possibility: What will the retail experience look like in ten, twenty, or even fifty years?and how should all companies be preparing? Industry experts Michael Dart and Robin Lewis identify the major trends in our economy that will shape the future of retail and determine who wins. Imagine aworld where entertainment, experience, or values matter more than the product. We are approaching the time in which distribution begins and ends with the consumer, mass markets give way to fragmented markets, and the necessity of entirely new business models is paramount. Amazon, Uber, and AirBnB are just the beginning; new technologies will continue to grow and uproot existing business models. And now, with the emergence of the technology-empowered young consumer culture, retailers will be forced to transform their offerings"--Amazon.com.
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ISBN:
9781250142856
9781250149725
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Grouping Information

Grouped Work ID62d142a9-85ff-032a-81f7-e0da35a0668f
Grouping Titleretails seismic shift how to shift faster respond better and win customer loyalty
Grouping Authormichael dart
Grouping Categorybook
Grouping LanguageEnglish (eng)
Last Grouping Update2021-09-20 02:29:05AM
Last Indexed2021-09-20 03:07:01AM
Novelist Primary ISBNnone

Solr Details

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auth_author2Lewis, Robin, 1940-
authorMichael Dart
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author_displayDart, Michael
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display_description"For one hundred years, retail was designed for the car?buildings and malls to travel to. Now it is designed for the mobile smart device?for consumers to travel with. In a world with an overabundance of material goods, consumer values and the drivers of retail success are being radically redefined. The smartphone has created a world of limitless expectation and logistical possibility: What will the retail experience look like in ten, twenty, or even fifty years?and how should all companies be preparing? Industry experts Michael Dart and Robin Lewis identify the major trends in our economy that will shape the future of retail and determine who wins. Imagine aworld where entertainment, experience, or values matter more than the product. We are approaching the time in which distribution begins and ends with the consumer, mass markets give way to fragmented markets, and the necessity of entirely new business models is paramount. Amazon, Uber, and AirBnB are just the beginning; new technologies will continue to grow and uproot existing business models. And now, with the emergence of the technology-empowered young consumer culture, retailers will be forced to transform their offerings"--Amazon.com.
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publisherSt. Martin's Press,
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ils:.b25125849BookBooksFirst edition.EnglishSt. Martin's Press, 2017.x, 310 pages : illustrations ; 22 cm.
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subject_facetConsumer satisfaction
Customer relations
Retail trade
Retail trade -- Management
title_displayRetail's seismic shift : how to shift faster, respond better, and win customer loyalty
title_fullRetail's Seismic Shift How to Shift Faster, Respond Better, and Win Customer Loyalty
Retail's seismic shift : how to shift faster, respond better, and win customer loyalty / Michael Dart with Robin Lewis
title_shortRetail's seismic shift
title_subhow to shift faster, respond better, and win customer loyalty
topic_facetBusiness
Consumer satisfaction
Customer relations
Management
Nonfiction
Retail trade