Make no mistake, etiquette is as important in business as it is in everyday life — it's also a lot more complicated. From email and phone communications to personal interviews to adapting to corporate and international cultural differences, Business Etiquette For Dummies, 2nd Edition, keeps you on your best behavior in any business situation.

This friendly, authoritative guide shows you how to develop good etiquette on the job and navigate today's diverse and complex business environment with great success. You'll get savvy tips for dressing the part, making polite conversation, minding your manners at meetings and meals, behaving at off-site events, handling ethical dilemmas, and conducting international business. You'll find out how to behave gracefully during tense negotiations, improve your communication skills, and overcome all sorts of work-related challenges. Discover how to:

Make a great first impression

Meet and greet with ease

Be a good company representative

Practice proper online etiquette

Adapt to the changing rules of etiquette

Deal with difficult personalities without losing your cool

Become a well-mannered traveler

Develop good relationships with your peers, staff, and superiors

Give compliments and offer criticism

Respect physical, racial, ethnic, and gender differences at work

Learn the difference between "casual Friday" and sloppy Saturday

Develop cubicle courtesy

Avoid conversational faux pas

Business etiquette is as important to your success as doing your job well. Read Business Etiquette For Dummies, 2nd Edition, and make no mistake.