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Listen up or lose out: how to avoid miscommunication, improve relationships, and get more done faster

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"When it's time to clarify a situation, spur action, or win over hearts and minds, most of us start talking. But there's another form of communication that's far more effective: active listening. Listening gets others to open up, calms tense situations, reduces misperceptions, and improves relationships. But listening well doesn't come naturally for most people. It's a skill to be learned. Based on years of behavioral research, Listen Up or Lose Out helps you practice the tactics and habits of great listeners. Step by step, the book teaches you to focus on the other person's point of view, ask the right questions, restate their key points, read feelings, keep conversations flowing, resist the urge to interject, find solutions together, and more. Imagine how much more influence and goodwill you can spread when you absorb what a person is saying, thinking, and feeling--instead of just thinking about what to say next. Master the learning process and you'll reap the rewards." -- Back cover.
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ISBN:
9780814432013
9780814432020
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Grouping Information

Grouped Work ID0d905f57-c902-6307-cccc-328dd066c0a3
Grouping Titlelisten up or lose out how to avoid miscommunication improve relationships and get more done faster
Grouping Authorrobert bolton
Grouping Categorybook
Grouping LanguageEnglish (eng)
Last Grouping Update2021-08-02 02:27:10AM
Last Indexed2021-08-02 03:00:35AM
Novelist Primary ISBNnone

Solr Details

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auth_author2Bolton, Dorothy Grover,
authorRobert Bolton
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available_at_catalogCentral
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display_description"When it's time to clarify a situation, spur action, or win over hearts and minds, most of us start talking. But there's another form of communication that's far more effective: active listening. Listening gets others to open up, calms tense situations, reduces misperceptions, and improves relationships. But listening well doesn't come naturally for most people. It's a skill to be learned. Based on years of behavioral research, Listen Up or Lose Out helps you practice the tactics and habits of great listeners. Step by step, the book teaches you to focus on the other person's point of view, ask the right questions, restate their key points, read feelings, keep conversations flowing, resist the urge to interject, find solutions together, and more. Imagine how much more influence and goodwill you can spread when you absorb what a person is saying, thinking, and feeling--instead of just thinking about what to say next. Master the learning process and you'll reap the rewards." -- Back cover.
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ils:.b26056264BookBooksEnglishAMACOM, American Management Association ;[2018]xviii, 268 pages : illustrations ; 23 cm.
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subject_facetBusiness communication
Communication in management
Electronic books
Interpersonal communication
Listening
title_displayListen up or lose out : how to avoid miscommunication, improve relationships, and get more done faster
title_fullListen Up or Lose Out How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster
Listen up or lose out : how to avoid miscommunication, improve relationships, and get more done faster / Robert Bolton and Dorothy Grover Bolton
Listen up or lose out : how to avoid miscommunication, improve relationships, and get more done faster [electronic resource] / Robert Bolton and Dorothy Grover Bolton
title_shortListen up or lose out
title_subhow to avoid miscommunication, improve relationships, and get more done faster
topic_facetBusiness
Business communication
Communication in management
Economics
Electronic books
Interpersonal communication
Listening
Nonfiction