"When it's time to clarify a situation, spur action, or win over hearts and minds, most of us start talking. But there's another form of communication that's far more effective: active listening. Listening gets others to open up, calms tense situations, reduces misperceptions, and improves relationships. But listening well doesn't come naturally for most people. It's a skill to be learned. Based on years of behavioral research, Listen Up or Lose Out helps you practice the tactics and habits of great listeners. Step by step, the book teaches you to focus on the other person's point of view, ask the right questions, restate their key points, read feelings, keep conversations flowing, resist the urge to interject, find solutions together, and more. Imagine how much more influence and goodwill you can spread when you absorb what a person is saying, thinking, and feeling--instead of just thinking about what to say next. Master the learning process and you'll reap the rewards." -- Back cover.